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Brian39's avatar
Brian39
Helpful | Level 6
5 months ago

One desktop machine isn't syncing to Dropbox any more, why?

I have two desktops and a notebook connected to Dropbox.  One desktop and and notebook connect consistently and is kept up to date on what ever is happening on the other.  One desktop has connected in the past but is no longer doing so.  Although I have it 'on' in startup, it doesn't start on startup.  No Dropbox icon appears in the taskbar and the files are not updated in the desktop folders although they are present and correct online.  I'd be grateful if  someone could tell me, in easy to understand language, how I can ensure that my inconsistent device connects all the time.

Best wishes

Brian

 

 

Desktop
desktop app
Sync and upload
Syncing
  • Jay's avatar
    Jay
    5 months ago

    Hi Brian39, thanks for bringing this to our attention.

     

    What OS are you running on that machine?

     

    Could you trying reinstalling the Dropbox desktop application, without uninstalling it first, by using this link to see if this helps?

     

    Keep me updated with any progress!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi Brian39, thanks for bringing this to our attention.

     

    What OS are you running on that machine?

     

    Could you trying reinstalling the Dropbox desktop application, without uninstalling it first, by using this link to see if this helps?

     

    Keep me updated with any progress!

    • Brian39's avatar
      Brian39
      Helpful | Level 6
      5 months ago

      Very many thanks, Jay.  reinstalling did the job.

       

      Best wishes

      Brian

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Glad to hear that this helped, enjoy your weekend!

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