You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
On Mac menubar Icon is gray and has an X, but everything is syncing fine. . .
On Mac menubar Icon is gray and has an X, but everything is syncing fine. . . I'm confused because this seems to be an error indicator, but everything still works fine. All the files and folders stil...
I solved my issue: I have a (seemingly unlimited) business and a free personal DropBox account. In my personal account, I accepted a share from another user. Unbeknownst to me, DropBox counts files shared by someone else to my storage limit. When it does that it grays out the icon and puts an x on it. No message, no information, no nothing. after I removed shares and other large files, the storage moved below my quota and the icon returned to normal.
Shame on DropBox for
- changing the icon on the app when only my personal account was over the space limits;
- not providing a useful error message on why the icon changed;
- counting files on someone else's storage limits on my storage limits as well;
- not providing any help in solving the issue, even after contacting them via chat.
Hannah
Dropbox Staff
Dropbox StaffI see. Thanks for the update, mdzorn!
Is it possible that you have some kind of security program, like an antivirus, a firewall, VPN, etc., that might be affecting the Dropbox application?
If so, can you temporarily disable them, to see if that helps?
I have the same problem on Ventura. Dropbox 160.4.4703. It happens whether the VPN is enabled or disabled.
- Megan
Hey hershelsafer, thanks for posting here today!
Can you try to sign out of your desktop app, and then back in? Does that solve the issue for you?
Let me know, and we'll take it from there!
I solved my issue: I have a (seemingly unlimited) business and a free personal DropBox account. In my personal account, I accepted a share from another user. Unbeknownst to me, DropBox counts files shared by someone else to my storage limit. When it does that it grays out the icon and puts an x on it. No message, no information, no nothing. after I removed shares and other large files, the storage moved below my quota and the icon returned to normal.
Shame on DropBox for
- changing the icon on the app when only my personal account was over the space limits;
- not providing a useful error message on why the icon changed;
- counting files on someone else's storage limits on my storage limits as well;
- not providing any help in solving the issue, even after contacting them via chat.
