Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.
Forum Discussion
Martinolsen758
4 years agoExplorer | Level 3
Offline files still taking up space on my hard
Hi. Have emptied the ~/Dropbox/.dropbox.cache folder but the offline (unsynced) files still take app hard drive space on my computer. What do I do?
- HannahDropbox StaffHey Martinolsen758, thanks for letting us know about this.
Are you using a Mac computer? If so, can you please go to your account settings and check if the 'Smart sync update for Mac' is enabled for your account?
If it's not, make sure to enable it, wait 5 minutes and then quit and relaunch Dropbox on your computer.
You should then start seeing the space your online-only files take up, being freed up.
Let me know how it goes!- Martinolsen758Explorer | Level 3
Dear Hannah, thank you for respond.
'Smart sync update for Mac' is enabled and I tried to re activate it and close open app.
Still no change.
Delete the dropbox app and re-install?
- WalterDropbox StaffIf you made sure that the app is 'up to date' and not still syncing in your menu bar, you should be able to move forward with reinstalling the app if needed Martinolsen758
Let us know how it goes!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!