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208308223's avatar
208308223
Explorer | Level 4
2 years ago

Not all files are available offline on MacBook

I have a question about Dropbox synchronization on the MacBook.

 

If I recall correctly, a few months ago, I read that there have been significant changes to Dropbox, and as a result, files are no longer necessarily stored offline. But this bothers me a lot.

 

Although I have set the synchronization settings to store all folders offline on my MacBook, this only happens when I manually select "Make available offline" for each folder in Finder. When I save folders or files at the top level, they get uploaded and then deleted from my MacBook.

 

The storage capacity of my MacBook is 128 GB, and I have 24.75 GB of free space. I am using Dropbox Basic. Dropbox version: V174.4.5852. macOS Monterey version 12.6.5.

 

For so many years, I have been storing all my files in my Dropbox. My workflow has always been to save new files to the top level of Dropbox and then organize them. But now I can't do that anymore, and it really bothers me.

 

Is there a way to set it up so that all (!) files are truly available offline?

 

I apologize if I am bringing up a topic that has been explained elsewhere. I tried to find a solution through Google, but I failed.

Thank you for your help!

  • Nancy's avatar
    Nancy
    2 years ago

    Hi from me as well, 208308223!

     

    Can you please follow the steps provided in the last post here, and let me know if they seem to help at all?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there 208308223, thanks for posting on our Community and happy Monday.

     

    It sounds like you're experiencing what's outlined in this Help Center article

     

    In that case, please note that with the Dropbox for macOS update, setting how newly added files are stored in your Dropbox account is no longer configured using Preferences. Instead, this can be reconfigured directly in Finder. Here’s how:

     

    1. Open Finder.
    2. Select the folders the default setting should be applied to or select the entire Dropbox folder in ~/Library/CloudStorage.
    3. Right-click Make available offline.

    This will make the current files and folders contained within your Dropbox folder Available offline, as well as any files and folders you add in the future. 

     

    To make newly added files online-only instead, follow the steps above but select Make online-only instead.

     

    I hope this helps! 

    • 208308223's avatar
      208308223
      Explorer | Level 4

      Thank you for your response! 🙂

      Yes, your responses should help me. However, I need some assistance in implementing them. 

      I'm unable to access the folder ~/Library/CloudStorage.

      When I copy the path to my Dropbox, it reads as follows: /Users/XXX/Library/CloudStorage/Dropbox

      However, I can't find the folder "CloudStorage" under /Users/XXX/Library

      I apologize if I'm being a bit clueless.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hi from me as well, 208308223!

         

        Can you please follow the steps provided in the last post here, and let me know if they seem to help at all?

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I have a question about Dropbox synchronization on the MacBook.

\n

 

\n

If I recall correctly, a few months ago, I read that there have been significant changes to Dropbox, and as a result, files are no longer necessarily stored offline. But this bothers me a lot.

\n

 

\n

Although I have set the synchronization settings to store all folders offline on my MacBook, this only happens when I manually select \"Make available offline\" for each folder in Finder. When I save folders or files at the top level, they get uploaded and then deleted from my MacBook.

\n

 

\n

The storage capacity of my MacBook is 128 GB, and I have 24.75 GB of free space. I am using Dropbox Basic. Dropbox version: V174.4.5852. macOS Monterey version 12.6.5.

\n

 

\n

For so many years, I have been storing all my files in my Dropbox. My workflow has always been to save new files to the top level of Dropbox and then organize them. But now I can't do that anymore, and it really bothers me.

\n

 

\n

Is there a way to set it up so that all (!) files are truly available offline?

\n

 

\n

I apologize if I am bringing up a topic that has been explained elsewhere. I tried to find a solution through Google, but I failed.

\n

Thank you for your help!

","body@stringLength":"1343","rawBody":"

I have a question about Dropbox synchronization on the MacBook.

\n

 

\n

If I recall correctly, a few months ago, I read that there have been significant changes to Dropbox, and as a result, files are no longer necessarily stored offline. But this bothers me a lot.

\n

 

\n

Although I have set the synchronization settings to store all folders offline on my MacBook, this only happens when I manually select \"Make available offline\" for each folder in Finder. When I save folders or files at the top level, they get uploaded and then deleted from my MacBook.

\n

 

\n

The storage capacity of my MacBook is 128 GB, and I have 24.75 GB of free space. I am using Dropbox Basic. Dropbox version: V174.4.5852. macOS Monterey version 12.6.5.

\n

 

\n

For so many years, I have been storing all my files in my Dropbox. My workflow has always been to save new files to the top level of Dropbox and then organize them. But now I can't do that anymore, and it really bothers me.

\n

 

\n

Is there a way to set it up so that all (!) files are truly available offline?

\n

 

\n

I apologize if I am bringing up a topic that has been explained elsewhere. I tried to find a solution through Google, but I failed.

\n

Thank you for your help!

","kudosSumWeight":0,"postTime":"2023-05-20T00:06:39.232-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:Mac","text":"Mac","time":"2018-06-14T06:18:35.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:685668_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5521},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"I 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Not all files are available offline on MacBook","moderationData":{"__ref":"ModerationData:moderation_data:685871"},"body":"

Hi there 208308223, thanks for posting on our Community and happy Monday.

\n

 

\n

It sounds like you're experiencing what's outlined in this Help Center article

\n

 

\n

In that case, please note that with the Dropbox for macOS update, setting how newly added files are stored in your Dropbox account is no longer configured using Preferences. Instead, this can be reconfigured directly in Finder. Here’s how:

\n

 

\n
    \n
  1. Open Finder.
  2. \n
  3. Select the folders the default setting should be applied to or select the entire Dropbox folder in ~/Library/CloudStorage.
  4. \n
  5. Right-click Make available offline.
  6. \n
\n

This will make the current files and folders contained within your Dropbox folder Available offline, as well as any files and folders you add in the future. 

\n

 

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To make newly added files online-only instead, follow the steps above but select Make online-only instead.

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\n

I hope this helps! 

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Thank you for your response! 🙂

Yes, your responses should help me. However, I need some assistance in implementing them. 

I'm unable to access the folder ~/Library/CloudStorage.

When I copy the path to my Dropbox, it reads as follows: /Users/XXX/Library/CloudStorage/Dropbox

However, I can't find the folder \"CloudStorage\" under /Users/XXX/Library

I apologize if I'm being a bit clueless.

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Hi from me as well, 208308223!

\n

 

\n

Can you please follow the steps provided in the last post here, and let me know if they seem to help at all?

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