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Forum Discussion

beyon's avatar
beyon
Explorer | Level 3
11 months ago

No "Make available offline" option for my files

hi everyone   I used dropbox at work and now got it for me privately.  But I do not see the option "make available offline". I already reinstalled the app, but it still diesn't work. I'm on m...
Desktop
desktop app
Dropbox Plus
Mac OS
Sync and upload
Syncing
  • Nancy's avatar
    Nancy
    11 months ago

    Hi from me as well, beyon! The option to make your files online-only is currently only available if you’re on a paid subscription, or if you install the Dropbox for macOS on File Provider update, like Megan mentioned above.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Sorry to hear about this, beyon.

 

Can you send us a screenshot of the options you do see, when you right click on a file in your Dropbox folder?

 

Also, what's the sync status and version of the Dropbox app on your computer?

 

Hover over your Dropbox icon to see this info.

 

Thanks!

  • beyon's avatar
    beyon
    Explorer | Level 3
    11 months ago

    Hi, thanks for your fast reply!

     

    Sure! Here's a screenshot.

    It states that it is up to date.

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Thanks for the screenshot, beyon!

       

      Does syncing work otherwise? If you add a file to your Dropbox folder, does it sync to your account on dropbox.com?

       

      Also, what's the location of your Dropbox folder? Is it in your User folder or in ~/Library/CloudStorage?

      • beyon's avatar
        beyon
        Explorer | Level 3
        11 months ago

        yes, syncing works. My files are available online.

        The folder is in my user folder. It was placed there by default.

         

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