No access to shared folder

[Milou89]

Hi,

I have been given access to a shared folder by my organization/group. However, whenever I click the folder I get the pop up that I don't have enough storage. Our group does have a business subscription and we get billed annually. We use our business emailaddress, but I also have a private account (not being used currently). 

We can't find the solution ourselves. How to proceed?

Thanks in advance,

Milou 

[Rich · Accepted solution]

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@Milou89 wrote:

I have been given access to a shared folder by my organization/group. However, whenever I click the folder I get the pop up that I don't have enough storage. Our group does have a business subscription and we get billed annually.

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You may have been invited to join a shared folder owned by your organization, but you still need enough available space within your account to hold the folder. Each member of a shared folder gets their own copy of the folder and they need enough space in their account to hold it.

• https://help.dropbox.com/storage-space/shared-folder-count-against-storage

If your organization has a Dropbox Business account, and you're invited to join the team, then you'll merge your account into the team account and then you can take advantage of the extra storage that the organization pays for. If the organization just has a paid Plus or Professional account, then no other account gets to use their storage.