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Leo24's avatar
Leo24
Explorer | Level 3
5 years ago

My photos are not changing to jpg format when uploading them to Dropbox from my iOS device.

For the Dropbox version IOS app 208.2.12 there is a bug that needs to be fixed and updated.  I am using an iPad Pro 11" first generation. I am an ebay Powerseller.  When taking pictures of my purses ...
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  • Daphne's avatar
    Daphne
    5 years ago

    Hi Leo24, I hope you're having a good week so far!

     

    The setting in the Dropbox app is for when you upload photos through automatic camera uploads. Are you perhaps uploading the photos manually?

     

    Perhaps I can suggest changing the format through your Camera settings with the steps outlined here.

     

    Let me know if this helps - thanks!

Leo24's avatar
Leo24
Explorer | Level 3

Yes, this is the same issue.  I have an iPad Pro 11" 1st generation.  When Apple updated their IOS to 14 & 14.01 this starting occuring.  So by following my steps which I have detailed out in the forum this should resolve your issue.

anson924's avatar
anson924
Explorer | Level 4
5 years ago
I think this is an problem to use dropbox services, it would be grateful if dropbox look into this problem.
but not solve the problem by user manually change the iphone camera quality.
thank you.

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