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Leo24's avatar
Leo24
Explorer | Level 3
5 years ago

My photos are not changing to jpg format when uploading them to Dropbox from my iOS device.

For the Dropbox version IOS app 208.2.12 there is a bug that needs to be fixed and updated.  I am using an iPad Pro 11" first generation. I am an ebay Powerseller.  When taking pictures of my purses ...
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  • Daphne's avatar
    Daphne
    5 years ago

    Hi Leo24, I hope you're having a good week so far!

     

    The setting in the Dropbox app is for when you upload photos through automatic camera uploads. Are you perhaps uploading the photos manually?

     

    Perhaps I can suggest changing the format through your Camera settings with the steps outlined here.

     

    Let me know if this helps - thanks!

Leo24's avatar
Leo24
Explorer | Level 3

Hello Daphne,

 

Thanks for getting back with me with the solution.  Please, note for iPadOs 14 & 14.0.1 when going to settings on left side pane for the iPad Pro 11" then going to Camera.  Then on the top right hand side top formats I had to change High Efficiency to Most Compatible for Dropbox to recognize the pictures I take to send by dropbox to my Desktop PC then using Desktop dropbox to upload and put on my ebay store.  This did the trick.  I have noticed this is new feature for IOS 14 & 14.0.1 where it changes to High Efficiency for default.  You have to manually change this if you are using dropbox on IOS and uploading which will then keep the JPG format.  It also mentions for High Efficiency to reduce the file size, capture photos and videos in the high efficiency HEIF/HEVC format.  Most Compatible will always use JPEG/H.264, but 4k at 60 fps and 1080p at 240 fps require High Efficiency.

 

Kind regards,

Doris

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

I'm glad to hear that did the trick Leo24!

 

If you need anything else, I'm just a post away. 😁

 

Have a lovely weekend ahead Doris!

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