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Forum Discussion
My backed up desktop folders disappeared from my computer and are only on the Dropbox cloud
Hi everyone -
have had Dropbox for a while, and have had specific files from my Macbook back up to Dropbox (my documents file and my desktop). When I used the laptop last night everything was l...
Hannah
Dropbox Staff
Dropbox StaffThanks for the nudge here, Dropper2244 and sorry to see you're having trouble with this.
Can you please also check the sync status of the Dropbox app?
You can do that by hovering your mouse over the Dropbox icon in your menu bar.
Hovering over the dropbox icon in my menu bar, it perpetually says "downloading 2 files".
Upon clicking, at the bottom of the dropdown window it says "syncing 2 files".
Under the "sync history" tab of the same window, at the top theres a yellow box saying "couldn't sync files - to fix this, view sync issues for your files".
Then clicking into the "sync issues" its shows an error for "Desktop - Couldn't download. In the file info, unselect the locked checkbox". I've confirmed none of the folders having issues are locked in the file info.
I am experiencing exactly the same problem as Dropper2244 above
