We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the info, I'd recommend contacting the support team from your Dropbox team account in order for them to investigate this in more detail on their end.

RyRy's avatar
RyRy
Explorer | Level 4
2 months ago

Ok, I'll try there, thanks for your help. 🙂

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!