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Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Are there any files attempting to sync down to your computer through the Dropbox desktop application? 

 

What message you you see when you click the Dropbox icon in the menu bar?

RyRy's avatar
RyRy
Explorer | Level 4
2 months ago

Hi,

The folder has the blue sync icon next to it but I can't see files attempting to sync and there has been no change in the folder for over an hour.

 

When i click the Dropbox icon in the menu bar, I am shown my activity in the past 7 days and my team's activity. However, the details of the activity may be incorrect (though I cannot say for certain).

R

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for the info. Could you try the steps in this article to see if they help with the syncing issue?

    • RyRy's avatar
      RyRy
      Explorer | Level 4
      2 months ago

      Hi,

      Thanks, I don't have firewalls or network restrictions.

      I haven't had an error message about low disc space.

      I don't have a hardware issue or disk error.

      Anything else you can advise or is there a part I'm missing? Thanks, R

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Could you try enabling full disk access, which can found in that article, as you're on a Mac device?

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