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Moved countries, had to set up new acct, how to transfer GBs??

Moved countries, had to set up new acct, how to transfer GBs??

sas p.
Explorer | Level 3

Help! I've moved countries and currencies and the only way I could retain a Dropbox account is to set up a new account. I now need to transfer all folders and files to my new account. I have over 700GB. I am paying for 2TB in both accounts. 

 

When I follow these guidelines: https://help.dropbox.com/organize/move-files-between-accounts there is a limit of 50GB in a shared folder!

 

Is there a smart way of transferring to my new account? Surely this is something Dropbox could do?! Just point my new email at my current folder!!!

 

Or do I have to aside a day or two to do this?! The transfer time is a nightmare and I am on fibre... 

1 Reply 1

Hannah
Dropbox Staff

Hey @sas p., thanks for reaching out to us.

 

Unfortunately, there's no way to automatically merge your two accounts, as the article mentions, however, you shouldn't have an issue sharing the files from one account to the other.

 

Can you clarify what you mean about the 50 GB limit? As long as both accounts have enough space, you shouldn't have any issues sharing any size folder.

 

Are you getting some kind of error?

 

Let me know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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