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Jerry H.14's avatar
Jerry H.14
Explorer | Level 4
3 years ago

Moved Folders into OneDrive and I cannot access one of them

I moved two very large directories from Dropbox folder into my OneDrive folder. Well, I tried anyway. One folder appears to have moved everything over. The other hasn't and now many of my files on...
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  • Hannah's avatar
    Hannah
    3 years ago

    Hey Jerry H.14, thanks for coming to our Community with this.

     

    When you move a file or folder out of the Dropbox folder, Dropbox considers this file or folder as deleted.

     

    So, if you're able to access it online, it makes me think that it wasn't really moved out (at least properly, as you've also realized).

     

    How large is this folder? Have you tried downloading it from the Dropbox website instead?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Jerry H.14, thanks for coming to our Community with this.

 

When you move a file or folder out of the Dropbox folder, Dropbox considers this file or folder as deleted.

 

So, if you're able to access it online, it makes me think that it wasn't really moved out (at least properly, as you've also realized).

 

How large is this folder? Have you tried downloading it from the Dropbox website instead?

  • Jerry H.14's avatar
    Jerry H.14
    Explorer | Level 4
    3 years ago

    Thank you for the response Hannah.

    I ended up moving the directory from OneNote to Dropbox and within minutes Dropbox was re-indexing and returning to normal. No problems with Dropbox here (once the dust has settled... and it is as reliable as any). I'm moving large collections due to my company migrating over to OneNote so about half my files need to be moved.

     

    You explained that if the folder is moved from DB on my PC that DB considers the folder deleted so question answered.

     

    Thanks for the insight!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Oh, that's great to hear, Jerry, I'm happy to help!

       

      Awesome that you were able to figure it out and everything worked out in the end.

       

      If you have any other questions, don't hesitate to let us know!

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