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RobM4's avatar
RobM4
New member | Level 2
6 years ago

Missing "Copy Dropbox link" from the drop down menu on Mac

Hi! For years now I have used the right click - copy drop box link to allow people to download files from my dropbox. All of sudden in the past couple weeks that option is no longer available in th...
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  • Lusil's avatar
    Lusil
    6 years ago
    Hey there, Rob!
     
    As a first step, could you please try relaunching Finder by using the following steps:
    • Save any files that you have open and close any apps.
    • Click on the Apple icon in the top left of your screen.
    • Click on force quit.
    • Relaunch the Finder.
    If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
     
    Let me know of any update!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey there, Rob!
 
As a first step, could you please try relaunching Finder by using the following steps:
  • Save any files that you have open and close any apps.
  • Click on the Apple icon in the top left of your screen.
  • Click on force quit.
  • Relaunch the Finder.
If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
 
Let me know of any update!
  • RobM4's avatar
    RobM4
    New member | Level 2
    6 years ago

    Yowza!!! That worked! Thanks!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hooray! 🧙‍♂️ Happy to have helped, RobM4.
       
      If you have any other questions in the future, you know where to find us. Have a great day ahead!
      • rbrichard's avatar
        rbrichard
        New member | Level 2
        6 years ago

        I am having the same problem -- the "copy Dropbox" link does not show up when right clicking a folder.  I have closed everything and restarted the computer.  Not fixed.

        I am running Windows 10 on a new Lenovo P52 PC.

        Help please!

        Richard

         

  • goddos's avatar
    goddos
    Explorer | Level 4
    6 years ago

    Hi Lusil, 

    I have the same issue, ive jsut update a to a new macbook pro running on mojava, used to be able to right click on the finder folder to create or share a drop box link now i cant. i've made sure the software (mac & dorpbox) are up to date. ive reset my computer, i've got enable finder intergartion ticked. finder extensions is ticked. 

    can you help? i miss this feature so much! 

    Cheers

    Kane 

    • goddos's avatar
      goddos
      Explorer | Level 4
      6 years ago

      this has been solved, i deleted & re-installed dropbox however it didnt delete all folders. I've since manually deleted all folders & re-installed which has resolved the issue. 

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey goddos, thanks for keeping us up to date with your progress and glad to hear that you were able to resolve it by re-installing the app. 
         
        If you have any other questions in the future, please don’t hesitate to get back to give me a shout and I’ll make sure to get back to you as soon as possible. Have a great week ahead!
  • jaaph's avatar
    jaaph
    Explorer | Level 4
    6 years ago

    This worked for me!

    Thanks!

  • Ernest H.3's avatar
    Ernest H.3
    New member | Level 2
    5 years ago

    Hi, I'm having the same problem but neither force quit of finder or complete shut down and restart fixed the issue.  

  • mrzvld's avatar
    mrzvld
    New member | Level 2
    4 years ago

    It works now ! Thank you!

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