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MrRichie's avatar
MrRichie
Explorer | Level 3
4 months ago

Mac OS - Files are unable to sync according to the desktop app

I am getting the sync issues message with macos.  When I press the "view file" button, nothing happens if finder is not already open. If a finder window is already open, it just brings finder to t...
Desktop
desktop app
Mac OS
Sync and upload
Syncing
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi MrRichie, thanks for bringing this to our attention.

 

Are you able to locate these file names manually in Finder within the Dropbox folder?

 

This will help me to assist further!

MrRichie's avatar
MrRichie
Explorer | Level 3
4 months ago

Hey Jay, 

I an not able find them on the local machine. They are on my online and viewable via the browser.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey MrRichie, let me jump in here too!

     

    Also, what’s the OS version of your computer, as well as the Dropbox app version?

     

    If there's a chance that these are hidden files, then you can press Command + Shift + . (the period key) to show them in your Finder.

    • MrRichie's avatar
      MrRichie
      Explorer | Level 3
      4 months ago

      I'm on Sonoma 14.5
      Dropbox v 203.4.4857

      This has been an issue for a few months, but Its only that it has bugged me enough to find a solution. 

      The files are not hidden files.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey MrRichie!

         

        It might sound trivial, but have you tried signing out of the app and then back in?

         

        If you locate these files online, and rename it does that work? 

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