MS Word track changes visible in uploaded files

[Wordrafter]

I have edited MS word documents on my computer using Review/track changes. The files are saved with Review/Markup off. When I upload these files to a dropbox folder (shared), they display a track changes/markup view. When I permanently delete these files and try uploading them again, the markup view again appears. How do I upload the files to Dropbox (web, not app) without markup edits displaying, i.e. clean edited copy?

[Walter]

Hey @Wordrafter, thanks for using Dropbox and welcome to the Community!

I'm not quite sure how this could happen; could you walk us through the exact steps you take to do this and send us a couple of screenshots too so that we can have a visual as well?

Any additional information is more than welcome!

[Wordrafter]

Thanks for your quick response. I'm new to Dropbox so this is likely user error--just has me baffled.

Here are the steps:

1. I downloaded articles for a newsletter to be edited on my MacBook (current MacOS)

2. I edited them on MS Word (current version) with review/track changes on.

3. I uploaded them to a shared Dropbox folder.

4. I realized the the files were not saved with track changes/markup off, so I deleted them for the Dropbox folder using permanent delete.

5. I saved the files on my computer again with track changes/markup off.

6. I uploaded the files again to the Dropbox folder.

7. I opened the files in Dropbox and saw that markup edits were still visible.

8. I logged off/on to Dropbox and tried above with same result (2x).

9. I restarted the Browser (Safari, current) and tried above with same result 2x).

What am missing? Why does the markup view come back with the upload?

[Hannah]

Hey @Wordrafter, I'm not sure this behavior has to do with Dropbox.

If you make a copy of the file and upload the copy instead, what do you see?

You can also try to create a new document and just copy the contents over from the original, to see if that works as well.

[JoolzM]

I am having the same issue.

[Jay]

Hi @JoolzM, could you try deleting the file permanently on the site and see if the re-uploaded version has the same preview on the site?

[JoolzM]

Hallo Jay. Sorry if I'm being dumb; what do you mean by 'on the site'?

I'm experiencing the problem both in a web browser and in the App (on Android).

[Jay]

Following the previous suggestions in the thread, the other user permanently deleted the file and then re-uploaded the file to the site.

Are you using any desktop app at all in this instance?

[JoolzM]

I tried a couple of different Microsoft Word files and the same issue occurs.

I'm just using Chrome to upload the files (by dragging and dropping).

[Hannah]

Sorry to jump in, @JoolzM.

Would you mind trying this through a different browser or an incognito window?

If you get the same behavior, can you send us some screenshots, so we can have a visual of the situation as well?