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Wordrafter's avatar
Wordrafter
New member | Level 2
2 years ago

MS Word track changes visible in uploaded files

I have edited MS word documents on my computer using Review/track changes. The files are saved with Review/Markup off. When I upload these files to a dropbox folder (shared), they display a track cha...
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JoolzM's avatar
JoolzM
Explorer | Level 3

I am having the same issue.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi JoolzM, could you try deleting the file permanently on the site and see if the re-uploaded version has the same preview on the site?

  • JoolzM's avatar
    JoolzM
    Explorer | Level 3
    2 years ago
    Hallo Jay. Sorry if I'm being dumb; what do you mean by 'on the site'?

    I'm experiencing the problem both in a web browser and in the App (on Android).
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Following the previous suggestions in the thread, the other user permanently deleted the file and then re-uploaded the file to the site.

     

    Are you using any desktop app at all in this instance?

    • JoolzM's avatar
      JoolzM
      Explorer | Level 3
      2 years ago
      I tried a couple of different Microsoft Word files and the same issue occurs.

      I'm just using Chrome to upload the files (by dragging and dropping).
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry to jump in, JoolzM.

         

        Would you mind trying this through a different browser or an incognito window?

         

        If you get the same behavior, can you send us some screenshots, so we can have a visual of the situation as well?

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