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Wordrafter's avatar
Wordrafter
New member | Level 2
2 years ago

MS Word track changes visible in uploaded files

I have edited MS word documents on my computer using Review/track changes. The files are saved with Review/Markup off. When I upload these files to a dropbox folder (shared), they display a track cha...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Wordrafter, I'm not sure this behavior has to do with Dropbox.

 

If you make a copy of the file and upload the copy instead, what do you see?

 

You can also try to create a new document and just copy the contents over from the original, to see if that works as well.

JoolzM's avatar
JoolzM
Explorer | Level 3
2 years ago

I am having the same issue.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi JoolzM, could you try deleting the file permanently on the site and see if the re-uploaded version has the same preview on the site?

    • JoolzM's avatar
      JoolzM
      Explorer | Level 3
      2 years ago
      Hallo Jay. Sorry if I'm being dumb; what do you mean by 'on the site'?

      I'm experiencing the problem both in a web browser and in the App (on Android).
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Following the previous suggestions in the thread, the other user permanently deleted the file and then re-uploaded the file to the site.

       

      Are you using any desktop app at all in this instance?

      • JoolzM's avatar
        JoolzM
        Explorer | Level 3
        2 years ago
        I tried a couple of different Microsoft Word files and the same issue occurs.

        I'm just using Chrome to upload the files (by dragging and dropping).

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