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Forum Discussion
Job reached maximum retry attempts
When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts". How I can fix it?
Hey all,
Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully.
As always, once I have more information to share I'll loop back here with an update!
Frank
To my dsmay, I still get the error message when I tried to save the PDF file to my dropbox. I know some others in this community said their problems are resolved. Not for me. . . .
I tested today and it's working.
Both PDF and Word documents saved.
Multiple documents saved with one click of the upper right corner dropbox icon.
Thanks !!
I'm able to save email attachments now - thank you! One feature that used to be there and isn't anymore is the program would remember the last 2 or 3 folders that I'd saved to so you could just click on a recent folder. It would be great to have this feature back as it would be a great time-saver. Thank you!
- Walter
Dropbox Staff
Hey there jhumn!
Are you getting the same error? Would you mind sharing a screenshot of the exact error message you get?
Another thing you could here would be to clear your browser's cache and/or (for testing purposes at least) restore your browser to its default settings by disabling any browser plugins other than the Gmail for Chrome plug-in.
Let me know how this goes and we'll take it from there. Thanks in advance!
Not fixed. Here's the new error message:
We experienced an issue saving your files. Please reload your webpage. If the problem persists, please contact Dropbox support.
- Walter
Hey there gcorvin , jhumn and kathleenjaynes thanks for keeping us posted!
gcorvin Is this still happening for you? Could you please send a screenshot of the error you get in order to have a further look into this as I think this is not totally related to the issue mentioned on this thread?
jhumn & kathleenjaynes: Glad to hear this was resolved for you guys - thanks for letting me know.
As per remembering the last save location while using the Gmail integration on Chrome to save email attachements - I'm not sure this is handled by us but I'll make sure to pass your comments to the team. Thanks for your feedback!
Have a lovely day @ all!
Thanks!
