You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jolkadre's avatar
jolkadre
Explorer | Level 4
7 years ago

Job reached maximum retry attempts

When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts".    How I can fix it?
Sync
  • Frank_S's avatar
    Frank_S
    7 years ago

    Hey all,

     

    Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully. 

     

    As always, once I have more information to share I'll loop back here with an update!

     

    Frank

jhumn's avatar
jhumn
Explorer | Level 4

Here's the screen shot of the error message when I tried to save the Word document. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Apologies for the late response jhumn. Are you still getting this error message? 

  • ronapaul's avatar
    ronapaul
    New member | Level 2
    7 years ago

    Well guys, whatever it is that you did seems to have resolved the problem for me at least.  No problem with PDFs downloading either.

     

    thanks

  • jhumn's avatar
    jhumn
    Explorer | Level 4
    7 years ago

    To my dsmay, I still get the error message when I tried to save the PDF file to my dropbox. I know some others in this community said their problems are resolved. Not for me. . . . 

     

     

    • jhumn's avatar
      jhumn
      Explorer | Level 4
      7 years ago

      I tested today and it's working.

      Both PDF and Word documents saved. 

      Multiple documents saved with one click of the upper right corner dropbox icon. 

      Thanks !!

       

      • kathleenjaynes's avatar
        kathleenjaynes
        Explorer | Level 4
        7 years ago

        I'm able to save email attachments now - thank you!  One feature that used to be there and isn't anymore is the program would remember the last 2 or 3 folders that I'd saved to so you could just click on a recent folder.  It would be great to have this feature back as it would be a great time-saver.  Thank you!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey there jhumn!

       

      Are you getting the same error? Would you mind sharing a screenshot of the exact error message you get?

       

      Another thing you could here would be to clear your browser's cache  and/or (for testing purposes at least) restore your browser to its default settings by disabling any browser plugins other than the Gmail for Chrome plug-in. 

       

      Let me know how this goes and we'll take it from there. Thanks in advance!

      • gcorvin's avatar
        gcorvin
        Helpful | Level 6
        7 years ago

        Not fixed. Here's the new error message:

        We experienced an issue saving your files. Please reload your webpage. If the problem persists, please contact Dropbox support.

         

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