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Hi! I'm trying to download some photos and when I click on their link it tells me to request access. It says that 'email' was given access but I'm signed in as 'email'. But they're both the exact same email?
Hey @Spittee, thanks for joining us on the Dropbox Community!
Is it possible that the owner of the folder has made a typo in the email address they shared the folder with?
It could be a letter or even a dot or a space.
Can you check with them, to make sure they shared the folder with the correct address?
Thanks.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the update, @Spittee!
I'm glad everything works fine now.
If you have any other questions, don't hesitate to let us know.
Have a great week ahead!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
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