You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Anders W.'s avatar
Anders W.
Helpful | Level 6
11 months ago

Issue uploading photos with Camera Uploads from Android via WiFi

I have camera upload turned on only via WIFI(use mobiledata is off) the app says I´m offline. I can can reach my photos via the app open and browse via WIFI so that works. so know the strange...
Android
Camera uploads
Mobile
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

This is indeed very strange, martijnros.

 

If you turn off the 'upload over mobile data' option and connect to a different WiFi, what do you see?

martijnros's avatar
martijnros
Explorer | Level 3
6 months ago

Hi Hannah, I have tried throught other WIFI network, no difference.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey martijnros. Did you clear the app's cache before reinstalling?

     

    It may sound trivial, but have you restarted your router, since the issue began? If yes, did it help at all?

  • martijnros's avatar
    martijnros
    Explorer | Level 3
    6 months ago

    Hi Nancy, yes, I did clear the app's cache before reinstalling. I also restarted my router. I also did 10 push ups. Nothing.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!