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Forum Discussion

Anders W.'s avatar
Anders W.
Helpful | Level 6
11 months ago

Issue uploading photos with Camera Uploads from Android via WiFi

I have camera upload turned on only via WIFI(use mobiledata is off) the app says I´m offline. I can can reach my photos via the app open and browse via WIFI so that works. so know the strange...
Android
Camera uploads
Mobile
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the update, Anders W..

 

If you haven't already, can you uninstall the app, restart the device and then reinstall it, to see if that helps?

martijnros's avatar
martijnros
Explorer | Level 3
6 months ago

Hi, I ran into the same problem as described by user Anders W.

Reinstalling does not solve the issue.

Also I have a perfect WIFI connection.

 

As it seems, the problem is that the Dropbox Android App does not recognize that WIFI is actually WIFI. Proof of this assumption: when I turn OFF my mobile data and turn ON 'upload over mobile data', the syncing over WIFI just works fine. 

Problem remains that I cannot leave my house with this setting as syncing would consume all my mobile data if I would keep 'upload over mobile data' turned ON.

Please advise what to do.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    This is indeed very strange, martijnros.

     

    If you turn off the 'upload over mobile data' option and connect to a different WiFi, what do you see?

    • martijnros's avatar
      martijnros
      Explorer | Level 3
      6 months ago

      Hi Hannah, I have tried throught other WIFI network, no difference.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey martijnros. Did you clear the app's cache before reinstalling?

         

        It may sound trivial, but have you restarted your router, since the issue began? If yes, did it help at all?

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