Re: I've been banned from sharing links. What can I do?

blindbat84 · ‎09-10-2023

So, I have been banned from sharing links from Dropbox for years, I never did get any understanding of why, I never got an email about it and just dug back through to see if I had gotten anything, but no such luck. It gives a message on the site that I did something against the ToS but I have absolutely no idea how or when. This has been years and I never share links enough for it to have mattered until recently now that I'm doing tabletop gaming. Is there anything at all I can do to get this ban removed at all, I don't even know when this started or why.

Hannah

Sorry to see you're experiencing this issue, @anonymous.

How long has it been since you were not able to share files/links?

If this is your first ban, keep in mind that it will last 24 hours; after that your sharing ability should resume.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

Laureline

Hey @anonymous,

As a paid customer, you absolutely have access to email support.
The response you're receiving saying that the mailbox is unmonitored seems to be a bug - sorry for that!

Let us have a look and we'll get back to you as soon as possible over email.

jzurim

I have the same problem.
Could you help me ?¿
Reagards

Walter

Hey @jzurim - sorry to hear about this.

Would it be OK if we reached out via email to have a further look internally?

Walter
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join

jzurim

Yes. of course. But the issue is that:

Regards

Hannah

No worries, @jzurim, I've just sent you an email, so we will investigate this issue further offline.

Just make sure to get back to me, when you get a chance.

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

jzurim

Hey Hannah

any update ?¿

I continue with this issue.

Regards

Walter

Hey @jzurim - sorry to jump in here, but I can see that Hannah reached out to you via email to investigate further.

Are you not able to find her email in your email's inbox or junk/spam folder?

Walter
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join

jzurim

Hi walter

I checked my mail but only I have mail by dropbox Community.

This morning received this mail:

But I continue with the problem, I cant share my information through a link.

Mark

@jzurim wrote:

Hi walter

I checked my mail but only I have mail by dropbox Community.

This morning received this mail:

But I continue with the problem, I cant share my information through a link.

Have you read what it said and why its resolved?

You can also see it at www.dropbox.com/support

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!