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Forum Discussion

__sarah__'s avatar
__sarah__
Explorer | Level 4
5 months ago

I see a grey X next to my Windows files and they can't be opened after disabling computer backup

Hello! I used to use the backup feature of Dropbox for my computer. Notably, this included my Documents folder (on Windows 10). At some point I turned off the backup feature because I thought I didn'...
Computer Backup
Desktop
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Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey again, __sarah__, can you please check and let me know if the folder these files are in, is an actual folder or perhaps an alias/shortcut to the folder?

__sarah__'s avatar
__sarah__
Explorer | Level 4
5 months ago

Hi Hannah, yes they are in an actual folder and not a shortcut.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks for checking, Sarah.

     

    Would you mind checking one more thing? 

     

    Do you see any events related to those files in your events page or your deleted files page?

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