I get the message that my files might contain phishing content

[Xanthocletes]

I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"

Relevant Facts:

1) File does not contain phishing content.

2) I haven't used dropbox for about a year, so I'm not over any limits.

3) File is legal content, legally obtained.

4) File is 22 MB.

No customer support except for paid subscriptions.

So I guess this is why I don't use dropbox.....

[shiibainu]

Thanks Walter, indeed if I try to share a paper directly w/ another email address I see this error:

"We’ve interrupted your sharing activity because your files might contain phishing content."

How can I identify what file(s) on my account are suspected of phishing?

[Walter]

Thanks for giving that a go for me @shiibainu - much appreciated.

As we'd need some additional information to look further into this for you, would it be OK if we reached out via email to investigate? 

[shiibainu]

Yes please feel free to reach out. Thank you!

[Walter]

Sure thing @shiibainu - you've got  

[rivera11]

Hi Megan, I've experienced something similar too. I can't share Dropbox link and get same message:  "We’ve interrupted your sharing activity because your files might contain phishing content" - I've checked my files and there's no suspicious items. This happened just a week ago and it's been bothering my workflow . Can you assist, please? Thanks in advance.

[Nancy]

Hi @rivera11! Hope it’s OK to jump in. 

If you haven’t reached our support team already, can I log a ticket for you and check this further?

[rivera11]

Hi Nancy, yes please. Thank you!

[pixiupl]

What the hell? Ive tried to share EMPTY folder (created from within UI) just to see if sharing works and was also hit with this error. What the f* is wrong with DB? There are more features that are not working, than features that actually works as intended.

Not to mention that webUI is just ugly!

[Nancy]

@rivera11, please check your email address and reply back to me, when you can. 

@pixiupl, is this regarding the Dropbox account from which you’re contacting us here or for a different account? If it’s for the one linked to this email address, I can log a ticket for you and look into this further.

[rivera11]

Hi Nancy,

I'd like to follow up this case. I've sent response via email. Can you please assist?