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Re: I get the message that my files might contain phishing content

I get the message that my files might contain phishing content

Xanthocletes
Explorer | Level 4

I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"

Relevant Facts:

1) File does not contain phishing content.

2) I haven't used dropbox for about a year, so I'm not over any limits.

3) File is legal content, legally obtained.

4) File is 22 MB.

 

No customer support except for paid subscriptions.

So I guess this is why I don't use dropbox.....

183 Replies 183

Mats W
New member | Level 2

Hi Megan, if you could help me with this issue that would be great, thanks

 

Nancy
Dropbox Staff

Hey @Mats W, I can see you're replied back to her email. She'll review your case, and get back to you as soon as possible.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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kkchow
Explorer | Level 3

Hi I am getting the same message with my account, and I cannot share Dropbox link now which has caused significant inconvenience to my workflow. Could you help me review my case thanks.

Walter
Dropbox Staff

Hi there @kkchow - sorry to hear about this.

 

Would it be OK if we sent you an email to look further into this issue internally? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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kkchow
Explorer | Level 3
Yes certainly, thanks Walter for your help.

Walter
Dropbox Staff

No biggie @kkchow - you've got :envelope: 

 

Whenever you get the chance, please have a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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eloffice
Explorer | Level 3

I am having this issue on my account, please could I get assistance?

Walter
Dropbox Staff

Hey @eloffice - sorry to hear about this.

 

May we reach out via email to have a further look internally? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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eloffice
Explorer | Level 3

@Walter Yes please!

Walter
Dropbox Staff

No worries @eloffice - you've got :envelope: 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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