I don't see my external drive backup files, even though the backup is completed.

[borii]

It's my first time using Dropbox Backup and I wanted to backup my external hard drive before I change the settings on it. On the Dropbox Backup homepage, it says backup is completed, but when I click to view backed up files, only my folders are there and nothing else. I've checked on multiple computers and still nothing. Please help.

[Nancy]

Welcome aboard the Community, @borii! 

To make sure we’re on the same page, have you checked your Backup page online and none of your files are there?

Let me know and we’ll take it from there.

[borii]

Yes. Only my folders are there. All my folders say 0 items.

[Hannah]

Hey @borii, have you restarted your computer, to see if that makes any difference?

If not, can you send us a screenshot showing that your backup appears as complete?

[borii]

https://www.dropbox.com/s/qz8mlhs06fqrqcs/Screen%20Shot%202024-11-06%20at%203.09.22%20PM.png?dl=0

Here you go.