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Re: Smart Sync missing as an option in preferences

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I don't see an option to make my files online-only on my Windows desktop app

chalizay
Explorer | Level 3
June
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Hello

 

I have just installed Dropbox v200.4.7134 on Windows 11 Pro 23H2. I have Dropbox Plus.

 

In the app preferences there is no Smart Sync option. My drive is smaller than my Dropbox space. I would have to go through hundreds of folders to sync what I need and to be able to view folder structures etc.

 

If I right click on a folder/file I can 'Make available offline' or 'Don't sync to Dropbox' - those are my only sync options

 

Dropbox system extension is set to ON

 

The Dropbox taskbar menu has a message ' please reinstall Dropbox to free up hard drive space' - I've done this and the message remains there

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chalizay
Explorer | Level 3
September
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Hello - just to update. We re-installed the Dropbox app on the admin account rather than my user profile and now everything works as needed.

 

Thanks to the team for your help!

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