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timothec's avatar
timothec
Explorer | Level 4
6 months ago

I do not see "Make available offline" when I right click on Mac Sonoma 14.5

Just downloaded Dropbox to work from home on various edits. The company I work for has a dedicated Dropbox, and I've been able to access it from a web browser for a while.

However, it would now be preferable that I access it directly through my computer. I've tried storing the files locally, but I am not able to find the "Make available offline" option. I've restarted my computer countless times, re-installed Dropbox and played around with settings to no avail.

Any help is appreciated!

 

Thanks!

Desktop
Mac
Sync
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi there timothec - sorry to hear you're having issues with this.

     

    Could you clarify the version and the status of the Dropbox desktop app as shown in your menu bar?

     

    Also, what plan are you on at the moment? 

     

    If you could send us a screenshot of the options you get when you right click on your files in the Dropbox folder on your computer too, I'd appreciate it.

     

    Thanks!

    • timothec's avatar
      timothec
      Explorer | Level 4
      6 months ago

      Hi Walter!

      The version of my Dropbox app: v202.4.5551. It currently shows all files as being "up to date"

      I am on the "Business plus" plan

       

      Thank you for your help!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hope it’s OK to jump in, timothec.

         

        From what I can see, all context menu options are missing from your Dropbox folder. 

         

        Can you also relaunch your Finder this way, and let me know if it helps?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi DIRI, thanks for posting here! 

     

    I checked timothec's previous ticket and it seems that the issue was resolved before our Team could intervene. 

     

    In any case, I'm here to help. Would you like to share some additional info with me such as the device's OS, and Dropbox version, along with the troubleshooting steps you've tried on your end? 

     

    I'll be waiting for your update! 

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