I can't set new files to be available offline by default in my macOS Sonoma preferences.

[emendelson]

This seems to have come up earlier, but there seems to be no solution. In macOS Sonoma, running the latest Dropbox, the Preferences app will not let me select "Available offline" for new files. This is absolutely essential for me, and I have more than enough disk space for it.

What can be done to fix this? Any help gratefully received.

[emendelson]

Hello Megan,

Yes, if I right-click on a file in the Dropbox folder, I have the options to make it available offline or online-only. And my Dropbox version is v.208.4.5824. I don't think it's a beta.

Thank you again.

[Walter]

Hey @emendelson - thanks for clarifying that for us.

Just to check another thing, have you granted Dropbox full disk access? 

[emendelson]

Yes, I just now gave it full disk access and restarted the app, as prompted. I still can't click on "Available offline." 

[Hannah]

Hey @emendelson, I hope you don't mind me jumping in here as well!

Can you also please check if the "Dropbox system extension" is enabled on this page in your account settings?

[abuislam5]

I’m facing the same issue in macOS Sonoma with Dropbox—unable to set new files to be 'Available offline' by default. This functionality is crucial for my workflow. Has anyone found a workaround or any updates from Dropbox on this?

[Hannah]

Hey @abuislam5, sorry to hear that.

Have you tried any of the troubleshooting steps on this thread?

Please also send us a screenshot of the setting from your preferences, so we can have a visual.

[emendelson]

Hi Hannah,

That solved the problem. "Dropbox System Extension" was NOT enabled in my personal settings. I enabled it, quit the Dropbox app, reopened it, and was able to select "Available ofline."

Thank you!!! There really should be some prominent notice about this somewhere - maybe in the app itself, because, as you see from this thread, I'm not the only person with this problem.

Meanwhile, thank you again!

[Hannah]

Thanks for the update here, @emendelson, I'm happy to see that helped resolve your issue!

I'll make sure to pass your feedback along to our team and if you need anything else, don't hesitate to let us know.