I can't find a file using the search bar

[digitalworker]

Hi, I have a problem with my dropbox account, I uploaded files in a shared folder, the files are in the folder, but when I use the search bar they do not appear.

And the file exists in the folder.

I hope someone can help me, if it is something with the configuration,

greetings.

[Hannah]

Hey @digitalworker, thanks for bringing this to our attention.

Are you seeing the same issue, if you try from a different browser or an Incognito/private browsing window?

And can you also clear your browser's cache to see if that helps?

Let me know how it goes. 

[digitalworker]

Hi @Hannah I already tried from another browser and from a private window as well.

The files were uploaded from Dropbox App Desktop and when I search on the web page, it doesn't get the files, but they are inside the folder

[Jay]

Hi @digitalworker, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

[digitalworker]

Hi @Jay   I already have a ticket assigned, thank you very much  

Ticket #16137308:

[Megan · Accepted solution]

Hi @digitalworker, sorry to jump in here! 

I just wanted to let you know that I managed to locate the ticket on our system and passed your comments to the agent working with you. 

I'll keep an eye out on both the ticket and this thread. 
 

If you need anything else, let me know.

[YemenShabab]

hello sir i have the same problem here with me i have the files but when i search for them in search bar didn't find them زز

[digitalworker]

Hello, my problem was that I uploaded the files through the folder in windows in an old operating system, then I changed the machine and that error no longer occurred, What operating system do you use?

[Megan]

Hi @YemenShabab, how are you today? 

Do you notice the same behavior when using a different browser? 

Keep me posted on the results!