I can no longer drag and drop files into the top level of my Dropbox account

[Ed1955]

I am no longer able to drag a file or folder into the top level of DropBox.  Something that I was able to do previously.  I spoke to tech support and they were unable to solve the issue.

[Nancy]

Hi @Ed1955, and thanks for posting on our forum!

You mention you can no longer drag files within the root Dropbox directory; are you able to do this for subfolders instead? 

Also, to make sure we're on the same page, you’re talking about the Dropbox website, correct? When was the last time this feature was working for you?

Feel free to send me your support ticket number, as well. 

I’ll be here, when you have more updates.

[Ed1955]

Normally, I work on my DropBox files using the application I downloaded. As far as I know, everything was working last Friday.  This morning, I created a file and was going to drag it into the top level of my dropbox using file explorer, but the only options I had were to drag into a subfolder, not the top or main level.  I then logged into the web version and experienced the same issue.  When I click on the Upload button in the website version and I select file or folder, I get a popup window that says I am not authorized to upload.  However, I can upload to an existing subfolder.  But most of the time, I want to drag a file to the top level and then decide whether I am going to create a new folder.  I spoke with someone in tech support today, but that were unable to solve the issue.  Here is my ticket number:  https://www.dropbox.com/support/ticket/23637671

Thank you in advance for your help!

[Nancy]

Thanks for the extra info and the ticket number! From your description, it sounds like this is because of a permissions issue at the top level folder, but since we don’t have account visibility on the forum, I’d suggest continuing with our support team directly. 

I can see your case is now being handled by our advanced team, so I’ve left them an internal note on your behalf and they’ll contact you as soon as possible.

[LoganBennett]

I am having similar issue, should I ask it here?

[Walter]

Hi there @LoganBennett - if your issue is similar to the one the OP outlined, you can feel free to share it here with as many details as possible.

Otherwise, you can open a new thread from this page.

[Gwenn B]

Hi, i am using the web version, and I only have basic, so I can't put in a ticket.  The last time I could upload was 8/16, now I am no longer able to upload files.  I either drag and drop the files or use the upload button and the file is seen in a "in queue..." but nothing further ever happens.  The files never get uploaded.

[Jay]

Hi @Gwenn B, Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

[Gwenn B]

Excellent idea, I usually use Chrome.  I just tried it with Edge now.  As it was the first time using this browser I had to re-sign in (which I also tried with Chrome-logging out and logging back in, but that didn't fix it).   Unfortunately the same issue occurs.  Another Popup opens that says "Uploads"  it shows the single file I'm trying to upload and its status is "In queue" and nothing ever happens, it never uploads.  I tried to upload a screen shot here for you to see but was unable to do that.