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Ed1955's avatar
Ed1955
Explorer | Level 3
7 months ago

I can no longer drag and drop files into the top level of my Dropbox account

I am no longer able to drag a file or folder into the top level of DropBox.  Something that I was able to do previously.  I spoke to tech support and they were unable to solve the issue.
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there LoganBennett - if your issue is similar to the one the OP outlined, you can feel free to share it here with as many details as possible.

 

Otherwise, you can open a new thread from this page.

Gwenn B's avatar
Gwenn B
Explorer | Level 3
2 months ago

Hi, i am using the web version, and I only have basic, so I can't put in a ticket.  The last time I could upload was 8/16, now I am no longer able to upload files.  I either drag and drop the files or use the upload button and the file is seen in a "in queue..." but nothing further ever happens.  The files never get uploaded.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi Gwenn B, Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

    • Gwenn B's avatar
      Gwenn B
      Explorer | Level 3
      2 months ago

      Excellent idea, I usually use Chrome.  I just tried it with Edge now.  As it was the first time using this browser I had to re-sign in (which I also tried with Chrome-logging out and logging back in, but that didn't fix it).   Unfortunately the same issue occurs.  Another Popup opens that says "Uploads"  it shows the single file I'm trying to upload and its status is "In queue" and nothing ever happens, it never uploads.  I tried to upload a screen shot here for you to see but was unable to do that.

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