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mtkrimi's avatar
mtkrimi
New member | Level 2
3 years ago

How to upload Iphone live photos?

I paid for 2tb dropbox account but now I can’t backup my live photos, i took dropbox because of online-only option but why live photos is ignored? I believe its a important future
Camera uploads
Mobile
Mobile App
Sync and upload
  • Jay's avatar
    Jay
    3 years ago

    Hi mtkrimi, thanks for posting today.

     

    It is possible to upload Live Photos by enabling that option in the Videos section of the camera upload settings.

     

    If you need any further assistance, please let me know!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey oldmax, if you go to the camera uploads settings and tap on 'upload from', do you not see 'live photos' as an option?

oldmax's avatar
oldmax
Helpful | Level 6
3 years ago

There is a slider for Live Photos under the Smart Albums section but that turns off the slider for my Camera Roll.

The problem isn’t getting the picture to upload, the problem is when the Live Photo does upload it is not longer a Live Photo.

I have manually uploaded the picture and allowed it to sync and both scenarios result in a static photo not a Live Photo.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi oldmax, could you attach a screenshot of what you're seeing on the camera uploads > videos option?

    • oldmax's avatar
      oldmax
      Helpful | Level 6
      3 years ago

      • oldmax's avatar
        oldmax
        Helpful | Level 6
        3 years ago

        Jay Hannah Live Photos are still not viewable. Any suggestions?

    • oldmax's avatar
      oldmax
      Helpful | Level 6
      3 years ago
      Jay screenshots uploaded

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