We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

mtkrimi's avatar
mtkrimi
New member | Level 2
3 years ago

How to upload Iphone live photos?

I paid for 2tb dropbox account but now I can’t backup my live photos, i took dropbox because of online-only option but why live photos is ignored? I believe its a important future
Camera uploads
Mobile
Mobile App
Sync and upload
  • Jay's avatar
    Jay
    3 years ago

    Hi mtkrimi, thanks for posting today.

     

    It is possible to upload Live Photos by enabling that option in the Videos section of the camera upload settings.

     

    If you need any further assistance, please let me know!

oldmax's avatar
oldmax
Helpful | Level 6

There is no option for enabling Live Photo uploads in the video section (there is a single slider) of iOS version 294.2.2

My Live Photos are not working and I’d like to know how to enable this?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey oldmax, if you go to the camera uploads settings and tap on 'upload from', do you not see 'live photos' as an option?

  • oldmax's avatar
    oldmax
    Helpful | Level 6
    3 years ago

    There is a slider for Live Photos under the Smart Albums section but that turns off the slider for my Camera Roll.

    The problem isn’t getting the picture to upload, the problem is when the Live Photo does upload it is not longer a Live Photo.

    I have manually uploaded the picture and allowed it to sync and both scenarios result in a static photo not a Live Photo.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi oldmax, could you attach a screenshot of what you're seeing on the camera uploads > videos option?

      • oldmax's avatar
        oldmax
        Helpful | Level 6
        3 years ago

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!