How can I keep my files and folders online-only?

[peterj62]

I want all Dropbox files and folders to stay online and not on my MacBook which is full.

In 'Manage hard drive space' I have ticked them as online only but they later reappear on my MacBook as offline, crashing apps and closing down the MacBook.

How do I ensure they stay online only?

[peterj62]

...but within seconds (presumably some automatic synch) the files and folders all move back offline:

[Hannah]

Thanks for the step-by-step update on this, Peter!

In this case, I'd like to go back to my first reply and ask you to check whether you have any:

- Backup services

- Antivirus

- Recently used file lists

- Third party applications that monitor files in general

If you do, I'd suggest you perform a test and temporarily quit or disable applications systematically, until you see that the issue is resolved. 

The last application that you closed when the issue no longer occurred, may be the one performing this action.

Let us know what you find.

[peterj62]

Hi Hannah,

No, I'm not aware of having any of these services or applications.

I also don't believe that I have ever had online only working so this has always been an issue.

Peter

[Megan]

Hello from me too @peterj62!

If you access your General tab online, what do you see under "Dropbox system extension"? 

Is the setting enabled? 

[peterj62]

Hi Megan, yes it is enabled:

 

[Megan]

Hey @peterj62, would you mind hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi and checking the version you're using? 

[peterj62]

Dropbox 202.4.5551

It says it's 'Up to date'

[Megan]

Hey @peterj62, would you mind uninstalling and then re-installing the app please? 

If this doesn't work, I'd be happy to send you an email, in order for us to have a closer look into this. Let me know! 

[peterj62]

Hi Megan, I have uninstalled and then reinstalled the app but sadly the same thing happens - I move folders and files to online only but they are then immediately synched/copied onto my hard drive.  My email address [removed per the Dropbox Community Guidelines]

[Hannah]

Thanks for trying, Peter.

I just emailed you, so we'll continue investigating internally.

Cheers!