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Green checkmarks are missing from my files in the Dropbox folder on macOS 12.5.1

Green checkmarks are missing from my files in the Dropbox folder on macOS 12.5.1

Allan Pole
Explorer | Level 4
Go to solution

Even though my Dropbox folders and files are synchronizing properly, I no longer see the green checkmarks on my Mac with Monterey Version 12.5.1. I have shut down and restarted my Mac and uninstalled and installed the Dropbox app, but still no green checkmarks. Would someone please help me resolve this issue so I can be assured my Dropbox folders and files are synchronizing properly?

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @Allan Pole, sorry if this wasn't clear, but there might be other 3rd party apps that could be interfering here, apart from Google Drive or One Drive that is. Do you have any of those?

 

Also, can you clarify if you upgraded your device's OS lately and if you ever had the syncing icons normally on this device?

 

Could you maybe try the following steps and let us know if they improved matters for you?

 

1. Click on the Apple logo located at the top-left of the screen.

2. Click on System Preferences.

3. Click on Extensions.

4. Click on Finder Extensions.

5. Only leave Dropbox Finder Integration ticked.

6.Once this is completed close the window.
7. Click one more time on the Apple logo at the top-left of the screen.

8. Click on Force Quit.

9. Look for Finder on the list.

10. Click on Finder then Relaunch.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

13 Replies 13

Hannah
Dropbox Staff
Go to solution

Hey @Allan Pole, thanks for reaching out to the Dropbox Community.

 

Are you only missing the green check mark icons from your files, or all sync icons?

 

Would you mind sending over a screenshot of how the files appear in your Dropbox folder, so we can check it out?

 

Cheers!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Allan Pole
Explorer | Level 4
Go to solution

Hi Hannah. I no longer see the green check mark icons in all my Dropbox folders as shown in this screenshot.

Dropbox Screen Shot.png

Walter
Dropbox Staff
Go to solution

Hey @Allan Pole, sorry to jump in, but could you clarify the desktop app's status as shown in your menu bar?

 

Is it up to date or still syncing?

 

If it's up to date, can you check if the information from this discussion helps in your case as well? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Allan Pole
Explorer | Level 4
Go to solution

Hi Walter. My Dropbox folders and files are synchronizing properly. I checked out the discussion you suggested. I don't use Google Drive or OneDrive.

Hannah
Dropbox Staff
Go to solution

Allan, would you mind hovering over the small Dropbox icon in your menu bar with your mouse, to let us know the exact sync status and version of the app?

 

Thanks so much!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Allan Pole
Explorer | Level 4
Go to solution

Hannah, these screenshots show that I have the Dropbox app version 155.4.5493 and my sync history reports that my files are up to date.

Dropbox App Version August 23, 2022.pngDropbox Sync History August 23, 2022.png

Walter
Dropbox Staff
Go to solution

Hey @Allan Pole, sorry if this wasn't clear, but there might be other 3rd party apps that could be interfering here, apart from Google Drive or One Drive that is. Do you have any of those?

 

Also, can you clarify if you upgraded your device's OS lately and if you ever had the syncing icons normally on this device?

 

Could you maybe try the following steps and let us know if they improved matters for you?

 

1. Click on the Apple logo located at the top-left of the screen.

2. Click on System Preferences.

3. Click on Extensions.

4. Click on Finder Extensions.

5. Only leave Dropbox Finder Integration ticked.

6.Once this is completed close the window.
7. Click one more time on the Apple logo at the top-left of the screen.

8. Click on Force Quit.

9. Look for Finder on the list.

10. Click on Finder then Relaunch.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Allan Pole
Explorer | Level 4
Go to solution

Thank you very much, Walter! My Mac OS is up to date, and there was a time when I had the syncing icons. One of my recent downloads, Avira Security, seems to be the culprit. Following your steps resolved the issue, even though Avira Security Finder Extensions have been automatically rechecked. I sure appreciate the help from you and Hannah.

Walter
Dropbox Staff
Go to solution

Thanks for keeping us in the loop, Allan - I'm glad to hear it's sorted now.

 

See you around the Community and enjoy the remainder of your week!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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    Megan Dropbox Staff
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    IvanaO New member | Level 2
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    Allan Pole Explorer | Level 4
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    Norm2 New member | Level 2
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