Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Hi! This is a new issue I'm having that just started randomly!
I use dropbox through safari on my MacBook! I have WAV audio files downloaded onto my computer that I used to be able to just drag and drop into a Dropbox folder. They would take a few minutes to upload depending on file size but it always went smoothly! Now all of a sudden, the last few times I've gone to upload files they stay in the "in queue" status in the upload box. Never moving, never uploading! Help please!
I'm having the same issue on my ipad. I have the Dropbox app opened and am importing many pictures and videos. It has done 530 of 601. I just imported some new ones and they processed but not these other ones....help! I have 2TB of storage, so I am not out of space yet 🙂
@smangle2001, have you tried connecting to a different WiFi network/cellular data and the issue persists?
I’d also like to know the app version of the Dropbox app on your iPad.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
App version is 370.2.4 and I turned off wifi and let it be on cellular. I don't have another wifi network at home to try. I did verify that I had "use cellular data" enabled.
Hi @smangle2001, can you also clarify the OS you're using on your iPad?
Keep in mind that there's a new update for the Dropbox app on iOS, so you might want to update to the latest version first.
Also, did you import your content, by pressing the + icon and manually selecting to upload the content?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Updating the app seems to have kickstarted them and they are importing now. I had it set to do automatic updates so I am not sure how that was missed. I had just updated OS to 17.4.1 the day before yesterday and tried the import manually using the + last evening. It appears to be working now though. Thank you for your help!
Amazing news @AFramePhotos
Have a lovely weekend ahead, and give us a shout if you need anything else. Enjoy! 😎
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!