Files stuck in queue

[Elyse22]

Hi! This is a new issue I'm having that just started randomly! 

I use dropbox through safari on my MacBook! I have WAV audio files downloaded onto my computer that I used to be able to just drag and drop into a Dropbox folder. They would take a few minutes to upload depending on file size but it always went smoothly! Now all of a sudden, the last few times I've gone to upload files they stay in the "in queue" status in the upload box. Never moving, never uploading! Help please!

[smangle2001]

I'm having the same issue on my ipad.  I have the Dropbox app opened and am importing many pictures and videos.  It has done 530 of 601.  I just imported some new ones and they processed but not these other ones....help!  I have 2TB of storage, so I am not out of space yet 🙂

[Nancy]

@smangle2001, have you tried connecting to a different WiFi network/cellular data and the issue persists? 

I’d also like to know the app version of the Dropbox app on your iPad.

[smangle2001]

App version is 370.2.4 and I turned off wifi and let it be on cellular.  I don't have another wifi network at home to try.  I did verify that I had "use cellular data" enabled.

[Megan]

Hi @smangle2001, can you also clarify the OS you're using on your iPad? 

Keep in mind that there's a new update for the Dropbox app on iOS, so you might want to update to the latest version first. 

Also, did you import your content, by pressing the + icon and manually selecting to upload the content? 

[smangle2001]

Updating the app seems to have kickstarted them and they are importing now.  I had it set to do automatic updates so I am not sure how that was missed.  I had just updated OS to 17.4.1 the day before yesterday and tried the import manually using the + last evening.  It appears to be working now though.  Thank you for your help!

[Megan]

Amazing news @AFramePhotos 

Have a lovely weekend ahead, and give us a shout if you need anything else. Enjoy! 😎