Files not syncing down to Mac

[seycah]

I use selective sync in macOS Ventura. The bar icon shows that everything is synced but in the actual folder there are online-only files (next to which there is a cloud icon with a downward arrow on it). If I click on the icon it syncs. But I want all my folders to be synced automatically without my intervention. Plus, there is no specific section to report sync issues. There should be! Even the labels I have to choose from are irrelevant! What's happening with Dropbox? Get it together already!

[Jay · Accepted solution]

Hi @seycah, thanks for bringing this to our attention.

It sounds like you're not referring to selective sync, since this prevents entire folders from appearing on your local machine.

Instead, you're referring to the option to mark files as available offline or online-only. Have you tried right clicking the Dropbox folder and choosing to make it available offline, so that all the files download?

Keep me updated with any progress!

[seycah]

Wow!

Sorry for being so negative before.

I am embarrassed.

Dropbox still rocks!

Thanks!

[Jay]

No worries, glad to have helped out. If you need any further assistance in the future, please let me know.

Enjoy the rest of your week!

[andrew0803]

This solution does not account for users who work with limited disk space and do not wish to have all their files downloaded to their local machine at all times (which almost completely defeats the purpose of using Dropbox in the first place).

I realize that there are macOS kernel API issues at play here and there is not much that Dropbox can do about it. But being able to sync files automatically (without having to right click and select "make available offline") was the major selling point of the service for me. If we are relegated to having to manage file access manually then there are many cheaper options than Dropbox out there. This is basically a deal breaker for me personally.

[seycah]

You still have that option. In fact I am using that option. So I am not syncing all folders. My issue was resolved when I went to the folders I chose to sync right click on all of them and make available offline.

[shanelle13579]

I have done ALL of that and I have contacted dropbox a total of 10 times. Not only have they not gotten back to me. Nobody will actually help. See screenshots. Everything I have updated in the past two weeks is gone. Pics attached. For ten days now. First it said Synching files and now this. Nobody at dropbox will help. Just the runaround. I am cancelling everything.

  

[Megan]

Hey @shanelle13579, sorry to hear about that!

I would like for you to locate your Dropbox icon on your menu bar, next to your WiFi and date and hover your mouse over it. That should give you the version of the app, in order to check if it's a stable one. 

Also, how long has this been going on? If you have any relevant ticket numbers from your communication with our Support, feel free to share them with me, in order for me to check the steps you've tried on your end. 

Keep me posted!