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Forum Discussion
Files not sharing and not deleting, showing different content on sender and receiver
This week, suddenly out of nowhere, files I upload every week are choosing not to appear on the other party's end. He still sees last week's file even though I had already deleted it. Tried deleting ...
Now I'm really confused. I clicked on the link mentioned here:
>> You could ask them to see if they accidentally deleted the shared folder from their account, and to see if they can add it back to their account from this page.
... and I got a list of folders I have created and deleted over the years; when I clicked on one to see what it was it "joined" me to it. Well I didn't want or need those old files, so I deleted them, and now, like the others, Dropbox won't let me permanently delete years-old files that I don't need. It says I "don't have permission" even though I'm the one who created them. If this keeps happening my space is going to fill up with old unneeded files. Why am I being denied?
I've heard back from the other party, who says he accesses Dropbox from an app on his PC "instead of the website" and suggests I try doing the same. Now I have to go figure out what that means.
Jay
Dropbox Staff
Dropbox StaffWere you the owner of the shared folder? You should be able to at least remove it from your account to free up quota, even if you can delete it.
Regarding the desktop, they're most likely referring to the Dropbox desktop application, which would allow the folders to sync to your machine.
Were you the owner of the shared folder? You should be able to at least remove it from your account to free up quota, even if you can delete it.
I was and still am the owner of the folders that gurgled up from the past when I went into that link. These are old folders from in some cases years ago that I should never need again, and it's telling me I don't have "permission" to get rid of folders which nobody has any use for including me. I don't get why it won't let me delete.
I am not the owner of the account that could not see files I uploaded (the recent issue). That folder was made for my use by the other party. But that also has files Dropbox won't let me delete. In both cases I'm referring to 'permanently delete' which I never had any issue doing before on either account.
Regarding the desktop, they're most likely referring to the Dropbox desktop application, which would allow the folders to sync to your machine.
I'm afraid I don't begin to understand what "sync to your machine" means. Basically per my understanding what I do is I generate files, I lay them on a "table" (a Dropbox folder) and alert the appropriate party that it's there for them, they come to the "table" and pick it up, and that's it. When I know they have picked it up I take it off the table (delete). There's no "sync" of anything involved. That's maybe why I don't get the distinction between "using the website" and "using the app". Maybe, I don't know. And I'm not keen to go into that without knowing the consequences.
I'm really wondering if something has become corrupt and if I should actually delete my entire account and start over. If I do that can I re-establish a new account and re-establish access to the shared folder the other party made for me? Would I need a different email to do that? Or is it possible to simply wipe the account clear of everything? All the files I have in there now are ones I can reload, so there's no issue of losing anything. I just want to know I won't lock myself out of the car so to speak...
- Nancy
Hi Rodger C., hope it’s OK to jump in.
If you’re not worried about losing any files, and you have them saved somewhere else already (outside of Dropbox), you can go ahead and delete your Dropbox account, and create a new one under the same email address.
Just keep in mind that, since this is going to be a new Dropbox account, the other party will most likely need to re-share this folder with you.
Thank you Nancy, that sounds like a plan. Just wanted to know it could be done.
