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korisnik's avatar
korisnik
Explorer | Level 3
2 years ago

Files available in the cloud only

Hi,

 

The other day I noticed that all of my files were only in the cloud. I looked at the settings to see if something was changed, and as I expected, all sync settings were fine. I clicked on the "cloud" symbols next to the folder names, and everything was downloaded. A couple of hours later same thing. I did it again. So far I've done this 5-6 times, always with the same result; files eventually aren't physically on my drive. I looked at the space on my hard disk, thinking that Dropbox does this automatically when it senses that storage is getting low on the hard drive, but that is not the case. Anyone have any idea why this is happening?

 

Thank you!

 

MacOS Monterey 12.6

 

 

 

 

 

Desktop
desktop app
Mac OS
Sync and upload
Syncing
  • Jay's avatar
    Jay
    2 years ago

    Could you try right clicking the folders and choosing 'Make available offline', does this help keep them on your machine?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi korisnik, thanks for bringing this to our attention.

     

    How much free space do you have on your hard drive physically?

     

    This will help me to assist further!

    • korisnik's avatar
      korisnik
      Explorer | Level 3
      2 years ago

       

      Hi Jay,

       

      Currently, I have about 12.5% of free space, or 63 GB out of 500 GB.

       

       

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi korisnik, sorry for jumping in here.

         

        Did the syncing status of your files/folders change after an update on your device/Dropbox app perhaps? When did you notice this behavior exactly?

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