Family Plan can't move folder to Family Room and can't share this folder even if when I'm the Owner

[nivg]

Hello everyone, we just started a Family Share plan.

I have seen the Family Room folder created and wanted to move our Family folder into it (we used pro plan in the past).

While trying to do this simple task I'm getting an error that I don't have permission to do so, but I'm the owner of everything and family manager.

Any thoughts on how to resolve this error?

[Jay]

Hi @nivg, thanks for joining the Community!

If this Family folder you used before was a shared folder, then this is why, since you can't move a shared folder into the Family Room folder.

The Family Room folder is already shared among the family members, and can't be shared to anyone who isn't part of the Family.

To work around this, you can unshare your Family folder, which will remove everyone from it, and then drag the now private folder into the Family Room. Alternatively, you could move the files in your folder directly to the Family Room.

Keep me updated with any progress!

[gracecruzch]

I was unable to do this. I unshared the folders, but they keep on showing as if they were shared! What can I do?

[Nancy]

Hey @gracecruzch, I hope you’re doing well. 

Can you please describe to me the steps that you’re taking in order to unshare your folders? Are you still seeing two figures on their folder icon?

[gracecruzch]

Hi Nancy,

1. Log in at dropbox.com

2. Looked for the shared folder I want to unshare: go on the 3 dots on the right

3. Share> Share with Dropbox

4. Who can access

5. Select the persons I want to remove > REMOVE

[Nancy]

Thanks for that! I think I know where the issue lies. 

It sounds like you’re removing the members of the folder, but not unsharing it as a whole. 

In order to do this, please follow these steps: 

Sign in to dropbox.com. 

Hover over the folder you’d like to unshare, go to the 3 dots on the right, select Share> Share with Dropbox

Click the settings icon (gear icon).

Click Unshare folder.

Click Unshare.