Error when opening Dropbox shared links

[cb140]

I'm suddenly having issues following links to shared dropbox files, even ones that I created myself.  My team uses basecamp for project management and we store links to shared documents there. I have signed out of both dropbox and basecamp and re-tried the links. I'll see the document for a second and then I get the following error.

I have logged out of both programs, rebooted and logged back in. No one else on my team is having issues.

 

[Hannah]

Thanks for bringing this to our attention, @cb140.

Do you see the same error, if you open a link from a different browser or an incognito window?

Let me know and we'll go from there.

[cb140]

Chrome is my default browser. I just pasted the dropbox link into Edge and received the same error.

[cb140]

Also - I cleared my browser cache as well. I do utilize a VPN but that isn't something new.

[cb140]

Yes, It happens in Edge as well. I cleared my Chrome cache and the problem persisted.

[Hannah]

Would you mind turning your VPN off, to see if that makes any difference?

Just so we cover that as well.

[cb140]

Still happening.

[cb140]

I turned off my Bitdefender tracking protection and was able to open the link in edge.

[cb140]

 I don't recall changing any settings but it seems that the anti-tracker feature is what was causing the problem. Will I have to keep this off to utilize dropbox links?

[Jay]

Hi @cb140, I use BitDefender on my machine and don't experience any issues with shared links. It might just be a setting in the app that could be affecting this.