Error: "We’ve interrupted your sharing activity because your files might contain phishing content."

[boopbockxer]

I can't share a file.  I am getting a message:

Can’t share file

Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because your files might contain phishing content.

The file is not corrupt nor does it have any virus.  How to i generate a link to share?

[Osmosis6056]

As of today, 9/27/2024, no matter what file I try to get a share link for, whether .MOV, .MP4, .JPG, or even .TXT, they all give this warning:

Can’t share file

Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.

I never receive any emails about it. I've tried in both Edge and Firefox on Windows 11. This is ridiculous! I can't share any file at all, even though none of them have malware. They're just text, images, and videos. It only got this restrictive today.

[Megan]

Hi @boopbockxer & @Osmosis6056, thanks for posting here! 

It sounds like your shared links might have been banned. How long have you been getting this error?

Did you receive an email from Dropbox informing you about this perhaps?

Let me know more and we'll take it from there.

[Osmosis6056]

I received the error before on PDFs, I believe, but never on videos or images. It only started that day. I just tested it now and initially thought it was working because it displayed a dialog box to enter an email to share, but after adding an email and clicking Share File, I got the same error again. If I click Create and copy link, I get a similar error, "Error in call to API function /2/sharing/alpha/create_shared_link_with_settings:"

I never received any email from Dropbox like the error indicates. As it stands, Dropbox is nothing more than a file storage service since I can't share files with others.

[Nancy]

@Osmosis6056, can we log a ticket for you and further assist?