Error: "This link isn't quite right. Usually this happens when the link wasn't copied exact right"

[keturner12]

I have been trying to share a FOLDER (not a link) with several of our music club members.  About 1-2 weeks ago, members told me they could not access the folder because of the following error message.  I am trying to share a FOLDER and NOT A LINK.  Has anyone experienced this?  We have a BASIC account which means no support, chat or phone calls to tech support!  I am at my wits end after searching the internet and reading Dropbox help files!  Any suggestions would be appreciated.  I did clear my cookies, cache, browsing history.  I'm using Microsoft Edge, Windows 11.  Been using Dropbox for over 10 years and never have had a problem!

Karen

[Hannah]

Hey @meowtown, have you looked through the steps provided in this thread, like going to the "shared" tab and adding the folder from there, to see if that helps?

[keturner12]

Karen here again.  After reading all the replys, it appears there is still not a resolution to this problem.  Hannah, what will it take to get this looked into by technical dropbox people-not that you aren't technical but I think you are the first line of defense.  Unfornately we have a "free" account and no further tech support is offered.  I have a work around but it would be nice to resolve this issue.  Thanks Karen.

[Walter]

Hey all, thanks for flagging this with us. Our team is aware of this behavior and working on it. 

For now, if you're affected by this, you can either: 

• create a new folder, copy the content over, and share it with the desired members. This option involves initiating a fresh folder, duplicating the existing content, and then sharing it with the intended members. It allows you to maintain your usual process of inviting members
• Share the existing folder(s) via direct links only (not invite members via email). Alternatively, you can opt for sharing the existing folders by generating shared links.