Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
I have been trying to share a FOLDER (not a link) with several of our music club members. About 1-2 weeks ago, members told me they could not access the folder because of the following error message. I am trying to share a FOLDER and NOT A LINK. Has anyone experienced this? We have a BASIC account which means no support, chat or phone calls to tech support! I am at my wits end after searching the internet and reading Dropbox help files! Any suggestions would be appreciated. I did clear my cookies, cache, browsing history. I'm using Microsoft Edge, Windows 11. Been using Dropbox for over 10 years and never have had a problem!
Karen
Thanks for the additional info, Karen.
Just to confirm, since you have invited these people to the folder, using their email addresses and you didn't send them just a "can edit" link, do they see the folder in their "shared" tab after all?
If they've been invited, it should appear as "you haven't joined this folder", with an option to "join folder" on the right; are they seeing this?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
No worries, Karen! Let us know, when you can. 🙂
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I am experiencing exactly the same problem described above - is there any solution?
Hey @Jodlee, sorry to see you're having this issue.
When the member you've invited to the folder, go to their "Shared" tab, are they able to access and add the folder to their Dropbox from there?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I do have exactly the same problem with several users. Most of them (maybe all?) had accepted an invitation to the folders a while back, some of them 3-4 years back. They rarely or never used their credentials. Now, when they need the folder, they say that they don't see it in their dropbox. So I sent out a new invite. When they click on it, they get the problem the other posters described alreday: "This link isn't quite right
Usually this happens when the link wasn't copied exactly right." - Remember - I did not send a link. I just sent an invitation to join the folder.
Can you help me?
Thanks, Timm
Hi @Timm Preusser, sorry to hear this.
Did they also go to their Shared tab on www.dropbox.com, and they still can’t add the folder you shared with them to their account?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Did anyone manage to resolve this issue?
We have multiple folders some with a large number of users, however suddenly we are encountering this problem every time we share a problem.
As per everyone else, we are not sending a link, we're sharing a folder.
This is a huge problem for us - our team members require access to these folders urgently and there does not seem to be a solution anywhere?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!