Error: "This link isn't quite right. Usually this happens when the link wasn't copied exact right"

[keturner12]

I have been trying to share a FOLDER (not a link) with several of our music club members.  About 1-2 weeks ago, members told me they could not access the folder because of the following error message.  I am trying to share a FOLDER and NOT A LINK.  Has anyone experienced this?  We have a BASIC account which means no support, chat or phone calls to tech support!  I am at my wits end after searching the internet and reading Dropbox help files!  Any suggestions would be appreciated.  I did clear my cookies, cache, browsing history.  I'm using Microsoft Edge, Windows 11.  Been using Dropbox for over 10 years and never have had a problem!

Karen

[Hannah]

Hey @keturner12, thanks for bringing this to our attention.

Can you let me know when exactly they're getting this error?

Is it after they've added it to their account or when clicking on the folder through the email invitation?

If they go to the Shared tab in their account, can they access and add the folder from there?

Let me know how it goes.

[keturner12]

The error occurs when they click on the link in the email invitation.

I’ll check if they can do anything from shared tab in Dropbox and get back to you. Thank you for replying.

[Hannah]

Absolutely, whenever you have an update, just let us know!

[keturner12]

Hi Hannah,

I checked with my customers and the folder is NOT added to their Dropbox account.  It happens when they click on the shared link invite in the email I send them.

Another interesting thing is it's only happening with this one folder...I've tried other folders with them and they don't get the error with them.

Thank you for helping,

Karen

[keturner12]

Hi again,

Just heard back from another customer who said when he clicks on the folder it says, "can't display the link."

KT

[Jay]

Hi @keturner12, is the error only for these two users? 

Have you tested the link yourself in an incognito window while not logged into Dropbox to see if it works? Are you certain that the link hasn't changed when viewing the link settings?

[keturner12]

Hi Jay. Yes I’ve tested it myself and there are about 4-6 users who get this error message.

They are new to club and are the only ones I’ve sent recent invites to.

And it’s only one folder that’s giving an error message. I’ve tested it with other folders and they are just fine.

[Jay]

Is there anything special about this folder? Does it have any incompatible characters in it? Is it part of a shared folder?

[keturner12]

Nothing special. It does have sub folders. There are over 100 members I have previously shared it with. This jus started happening in the last 2-3 weeks.

What would be an example of incompatible characters?