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difaraka's avatar
difaraka
Explorer | Level 4
3 years ago

Error message "couldn’t communicate with a helper application" when trying to move a folder

Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updat...
Error Messages
iPad OS
Mobile
Mobile App
Moving
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi dustyanalogue, have you tried removing Dropbox from the iOS Files app by disabling it from the Locations menu there, rebooting your device, and then re-enabling it?

dustyanalogue's avatar
dustyanalogue
Helpful | Level 6
2 years ago
Yes please, that would be greatly appreciated. I had previously raised a bug report ticket. #19882403
Not sure if you want to use that for my email address or provide me a way to send you my email address without posting it on a public forum.
Cheers. Toby.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for that, Toby!

     

    I see the previous ticket is now closed, so I just created a new one for you, and we'll continue from there.

     

    Cheers!

    • dustyanalogue's avatar
      dustyanalogue
      Helpful | Level 6
      2 years ago

      Thanks Hannah,

       

      I've responded to the ticket.

       

      Cheers, Toby.

      • Jean B's avatar
        Jean B
        Explorer | Level 4
        2 years ago

        I am having the same issue when I am trying to move folders from Dropbox to iCloud Drive using Files on my iPad Pro 2nd generation.

        I am trying to free up space on my iPad.  I have been able to move folders in the past.  I did, however, just did an update to the iPad (version 16.2).  I also offloaded several apps to free up some space on the iPad so I could do the moves.

        ‘I thx]en started getting the error message, “The operation can’t be completed.  Couldn’t communicate with a helper application.”

         

        I have turned off my iPad and turned it back on several times and I continue to get the same error message.

        I hope you are able to guide me to get this issue fixed.  Thank you

    • 1623990's avatar
      1623990
      Explorer | Level 3
      2 years ago

      I'm having the same issue.

      Is there any solution for that error?

      Thanks for any help.

      • Bonardelli's avatar
        Bonardelli
        New member | Level 2
        2 years ago
        I’m having this same issue, iPhone IOS is fully updated & I’ve done the edit off & reset device.
        Seems it’s happening on my IPad & IPhone.
        Hope we can find a solution this very annoying…

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